Questions & Answers
Explore the common questions and answers.
Why buy one of your machines and not a cheaper Chinese one?
Our machines are built with superior quality, precision, and durability, designed to last and deliver consistent performance. While cheaper alternatives may cut corners, we focus on long-term value, offering exceptional support, custom solutions, and reliability that your business can count on.
What is the lead time for purchasing a new CNC machine?
The lead time for purchasing a new CNC machine varies depending on our stock, but typically ranges from a few days to no more than 2-3 months. We’ll keep you updated on the status of your order.
Do you provide custom CNC machine solutions?
Yes, we offer custom CNC solutions for almost any challenge or requirement you may have. Our team works closely with you to design and deliver the perfect machine tailored to your needs.
What warranty do you offer on your machines and services?
We offer a 2-year warranty on our machinery and a 1-year warranty on repairs, covering manufacturing faults only.
Do you offer training on how to use your CNC machines?
Yes, we provide comprehensive training on our machines as well as other brands. Our training sessions can even include a certificate upon completion, ensuring you’re fully equipped to operate your CNC machine with confidence.
Do you offer financing options for machines?
Yes, we offer financing options through third parties, with a variety of flexible plans available to suit your needs.
Can I request a demonstration before purchasing a machine?
Yes, you can! We have a dedicated demo room where you can see our machines in action and experience their capabilities firsthand before making a purchase.
Can you upgrade older CNC machines with new technology?
Yes, absolutely! Upgrading older CNC machines with new technology is a great way to breathe new life into them and enhance their performance.
How long does a typical repair take?
The duration of a repair can vary depending on the availability of parts, but we always strive to complete repairs as quickly as possible. Rest assured, we keep you informed every step of the way throughout the process.
What materials can UV printers print on?
UV printers can print on a wide range of materials, including acrylic, glass, metal, wood, PVC, foam board, leather, and even flexible substrates like vinyl.
Do you provide on-site repairs, or do I need to bring my machine to you?
We offer both options. Our experienced technicians can come to your location for repairs, or for more complex issues, we can handle the repair in-house at our facility.
Do UV prints fade over time?
UV prints are highly durable and resistant to fading, thanks to their UV-cured inks. However, outdoor prints may require additional lamination or coatings for extended lifespan under extreme conditions.